Delivering white-glove support to premium clients through tailored and rapid solutions, providing guidance in both configuring and troubleshooting bespoke API integrations for our SaaS application. Acting as a mentor to junior colleagues, providing knowledge-sharing, guidance on best practices, and support in developing their technical troubleshooting skills.

Collaborating with client organizations to customize and support a tailored SaaS application, leveraging technical expertise and API knowledge for configuration, troubleshooting, and ensuring alignment with the client's operational needs.

Managing user support channels and monitoring community trends, coordinating refund and dispute processes, and acting as a key stakeholder for a GaaS title through leadership of the support team and collaboration across internal and external teams.

Providing user support for all Ubisoft games and services through chat, email and phone calls. Handling account, store and technical queries as well as providing in-depth troubleshooting.